FAQ - Booking Terms

Select the first and last NIGHT that you would like to stay with us. Do not select your check out date.

After you fill in your information and press “Book Now”, you will see on the next page a “Pay Now” button” that will bring you to Paypal where you can pay for the deposit we require to secure your reservation. You do not need to be a Paypal member and you can pay with most credit/debit cards.

Balance owed is due upon arrival and is currently only payable in cash. We are in the process of getting merchant status so we will be able to accept credit/debit card payments shortly.

We have been know to make an exception to fill a gap, but please do enquire before making a reservation.

During the Peak Season we require a 100% deposit (full payment) to secure your reservation.

Bookings are only confirmed once we receive payment. Until then the room will remain available to be booked by someone else. We only hold reservations in our system for up to 7 days without a deposit.

The deposit is partially refundable in case of cancelation or amendments. Check below for more information.

During Peak Season if you cancel your reservation up to 30 days before your date of arrival, the first night will be charged. If you cancel your reservation up to 2 weeks before your date of arrival, 50% of the total booking cost will be charged.

Any excess payment from the deposit will be refunded to you at the time the reservation is cancelled and you receive a cancellation email from us.

If you cancel within 2 weeks of your date of arrival or in the case of a no-show, the total price of the reservation will be charged.

We are in the process of getting Merchant Status, so we will very shortly be able to take payments over the phone and in person by credit/debit card.

In the meantime, balance payments can be settled up in cash.

If you plan to arrive earlier or depart later there will be somewhere for you to leave your bags.

If you are going to be arriving late, please let us know in advance.

All credit card and Paypal payments are billed through Lettuce Inn Ltd, so don’t be surprised if the name pops up on a credit card statement or a Paypal money request.

Our contact details are:

Lettuce Inn Ltd.

Address: The Saga Centre, 326 Kensal Road, London, W10 5BZ
Tel: 0044 (0)20 7193 7522
Email: booking@lettuceinn.co.uk
Website: www.lettuceinn.co.uk

Our privacy policy towards your credit card and personal information is simple:
We do not share your information with anyone and we do not store anything after payment is made.